RPL BPO / ITES

RPL is an
IT-enabled and Business Process

At RPL, we are continually expanding upon our knowledge and services to assist clients with successfully implementing of their “Business Solutions” across the Globe.
RPL BPO / ITES

ABOUT RPL

We are big data driven company with specialization in BPO services, ITES, Digital Marketing, Campaign development, Mobile application development and Web designing. We strive to create value to all our customers & clients by providing only the best & economic Business value. Founded in 2019, we have created a niche for ourselves in the fields we are associated by consistently delivering quality services and exceeding expectations.

What we do

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We provide hybrid services to unlock business value by applying proven process methodologies and business excellence frameworks to significantly reduce costs, enhance effectiveness and optimize business processes. RPL, takes up outsourcing of processes that are enabled by Information Technology. These services span over diverse areas like finance, HR, administration, health care, telecommunication & manufacturing are provided from e-enabled locations. aims to provide B2B e-commerce solutions.
RPL is a pioneer in managing business processes for companies around the world. The company blends process expertise, information technology and analytical capabilities in diverse industries to provide a broad range of services using its global delivery platform. RPL is an IT-enabled and Business Process Outsourcing services provider, which provides integrated solutions, Customer Lifecycle, Back-office Lifecycle Management, IT outsourcing services and outsourcing solutions to many of the local and International companies in a wide range of industries including retail, insurance, mortgage, banking and financial services, healthcare, telecommunications, technology, travel and hospitality.

OPERATIONAL PROCEDURE

At RPL, we are continually expanding upon our knowledge and services to assist clients with successful implementation of their “Business Solutions” across the Globe.
In order to meet the individual needs of clients, RPL maintains a wide range of qualifications. We excel in our BPO / KPO/ITES Operational & Quality skills. Our extensive knowledge base entails us in planning and executing 24 X 7 Operations effectively. Moreover, our functional and technical experience extends to interfacing our CRM with our Clients Applications and various call-based functions.
We at RPL follow a robustly defined operational procedure to ensure process integrity and minimize inherent outsourcing risks. We help clients establish the right outsourcing strategy and help them in devising a plan to implement the strategy and de-risking the plan to ensure success.
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Discovery

At this stage, we try to understand client’s business, identify outsourcing opportunities, assess requirements, review environment and confirm validity.

Analysis

For analyzing, we gather documentation, identify solution and costing, confirm and validate with client and prepare the process implementation plan.

Transition Management & Implementation:

At this juncture, we adapt process plan to emulate client process, document operation plan and confirm process requirements.

CLIENT PARTNERSHIP

RPL is an organization with strong fundamentals, business & financial, governance models, increased appetite for risk, flexibility will continue to grow and thrive. Further, we also have a full-service capability across BPO, IT and consulting in order to have a greater ability to impact client organizations.
Further, we have invested in building a world class outsourcing capability center to support our strong technology and BPO credentials backed by global delivery. We will continue to make investments in all its strategic focus areas.
The BPO/ITES engagement model like any other business imperative is based on trust, relationship, proven domain and above all a mutual desire to grow business and achieve gains and efficiencies in the system. It is not an anathema for poorly thought-out business decisions or an alternative to ad hoc cost cutting business measures. Our clients and us recognize this and work with each other to make this a win all.
RPL an IT Enabled Service provider is about partnership and value creation, much about recognizing opportunities that the new economic climate provides. Please be assured that we extend service to international standards with the state-of-the-art facility that we have. Further it is empowered by internationally recognized methodology and operating procedures. Hence, our clients are always provided with the best service that is possible.
“We thank you for taking time to go through our profile and would be highly interested to work with your esteemed Organization. Feel free to contact us for detailed requirements. Customer reference will be provided on request”.

Contact Us

Reliable Partners LLC

122 Gloucester blvd Middletown Delaware 19709